Privacy Policy
Information We Collect
We collect information you provide directly to us, information collected automatically when you visit our site, and information from third parties such as payment processors and shipping carriers.
Information you give us
- Account & checkout details — name, email address, shipping address, billing address, phone number.
- Payment information — credit card or other payment details, handled directly by our payment processor (we do not store full card numbers on our servers).
- Order history — products purchased, order amounts, return requests.
- Communications — messages you send via contact forms, email, chat, or social media.
Information collected automatically
- Device & browser — IP address, browser type, operating system, device model, screen size.
- Usage data — pages visited, time on page, referring URL, search queries.
- Location — approximate location derived from IP address (used for shipping availability and regional pricing).
How We Use Your Information
We use the information we collect for the following purposes:
- Process orders — fulfill purchases, send order confirmations, handle returns and warranty claims.
- Customer support — respond to your questions, troubleshoot product issues, provide installation guidance.
- Account management — maintain your account, save preferences, recognize returning customers.
- Improve our products and site — analyze how customers use the site, test new features, fix bugs.
- Marketing — send product updates, promotions, and educational content (you can unsubscribe at any time).
- Fraud prevention — detect and prevent fraudulent transactions, unauthorized account access, and abuse.
- Legal compliance — comply with tax, accounting, and other legal obligations.
Cookies & Tracking Technologies
We use cookies and similar technologies to remember your preferences, keep you signed in, analyze traffic, and personalize your experience.
- Essential cookies — required for the site to function (cart, checkout, login).
- Performance cookies — measure how visitors use the site so we can improve it.
- Marketing cookies — show you relevant ads on other sites and measure ad effectiveness.
You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the site from working properly.
Third-Party Services
Our website is hosted on Shopify, which provides the underlying e-commerce platform. Shopify may collect and process information according to its own privacy policy. We also rely on the following service categories:
- Hosting and infrastructure — Shopify
- Payment processing — Shopify Payments, PayPal, and other gateways shown at checkout
- Shipping — major carriers and regional last-mile partners
- Email marketing — major ESP providers (e.g., Klaviyo, Mailchimp)
- Analytics — Google Analytics, Shopify Analytics
- Customer support — chat, helpdesk, and ticketing tools
Each of these providers has its own privacy practices. We choose vendors who meet industry standards for data protection.
Data Retention
We keep your personal information only as long as we need it to provide our services and meet our legal obligations.
- Order records — typically retained for 7 years to comply with tax and accounting laws.
- Account information — retained while your account is active; deleted on request, except where retention is required by law.
- Marketing preferences — retained until you unsubscribe or request deletion.
- Support communications — retained for up to 3 years to handle warranty claims and reference past conversations.
Data Security
We use industry-standard safeguards to protect your information, including SSL/TLS encryption during transmission, secure payment processing via PCI-DSS compliant providers, and restricted access to personal data within our team.
No method of transmission or storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If we ever discover a breach affecting your personal data, we will notify affected users in accordance with applicable laws.
Your Rights
Depending on where you live, you may have the following rights over your personal information. To exercise any of these, email contact@wenstormcharge.com.
Access
Request a copy of the personal information we hold about you.
Correction
Ask us to correct information that is inaccurate or incomplete.
Deletion
Request deletion of your account and associated personal data.
Portability
Receive a copy of your data in a structured, machine-readable format.
Objection
Object to certain types of processing, including marketing communications.
Withdraw consent
Withdraw any consent you previously gave us at any time.
California residents have additional rights under the CCPA, including the right to know what categories of information we collect and the right to opt out of any sale of personal information. We do not sell personal information.
International Data Transfers
WenStorm operates from the United States. If you access our site from outside the U.S., your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our site, you consent to this transfer.
For customers in the European Economic Area, the United Kingdom, and other jurisdictions with similar laws, we rely on standard contractual clauses and other lawful transfer mechanisms where required.
Children's Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will provide a more prominent notice, such as an email or a banner on the site.
Your continued use of our site after a change takes effect means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please get in touch: