Refund policy

Legal

Return & Refund Policy

Last updated: April 2026

We stand behind every product we sell. If something isn't right, we're here to make it right. Please review this policy carefully so you know exactly what to expect — and reach out to us before sending anything back.

Day return window from purchase date

Month warranty on manufacturing defects

48h

Refund issued once return is received

Cancellations

We accept order cancellations before the product has been shipped or entered production. If you need to cancel, contact us as soon as possible at contact@wenstorm.com.

Once an order has shipped, it can no longer be cancelled and must go through the standard return process.

Returns and Exchanges

You may request a return within 30 days of your order date. To be eligible, items must be in their original, unused condition and returned in the original packaging.

All return requests require prior authorization. Please contact us first — do not send items back without receiving a return address confirmation from our team.

Return Costs

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

No restocking fees apply for eligible returns made within the 30-day window with original packaging.

Return Process

To initiate a return or exchange, follow these steps:

Email contact@wenstorm.com with your order number and reason for the return
Wait for our team to confirm your return is authorized and provide the return address
Ship the item using a trackable method and send us the tracking number
Once we receive and inspect the item, we will notify you of your refund or replacement status

Please do not ship items back without authorization — unauthorized returns may not be accepted.

Refund Timeline

Refunds are issued once we have physically received and inspected your returned item. Once received, we will process your refund to the original payment method within 48 hours.

Depending on your bank or card issuer, it may take additional time for the refund to appear in your account. If you haven't received your refund after 7 business days of our confirmation, please contact your bank first, then reach out to us if the issue persists.

Non-Returnable Items

The following cannot be returned or refunded:

Items that have been used, installed, or damaged by the customer
Items returned without their original packaging
Hazardous materials, flammable liquids, or compressed gases
Items returned without prior authorization
Items returned outside the 30-day window

Warranty

All WenStorm products are covered by a 12-month limited warranty from the date of purchase. This warranty covers manufacturing defects and workmanship issues under normal use conditions.

The warranty does not cover damage caused by misuse, improper installation, accidents, or modifications. To make a warranty claim, contact us at contact@wenstorm.com with your order number and a description of the issue.