WenStorm 2-Year Limited Warranty: What's Covered and How to File a Claim
TL;DR
EV charger buyers often expect a warranty claim to be a hassle — product registration, receipt-hunting, or a proprietary claim portal pushing back on every failure as user error. That's not the WenStorm process: every product ships with a 2-year limited warranty from purchase, no registration required, and you file a claim by emailing contact@wenstormcharge.com with your order number. Coverage is manufacturing defects and workmanship failures under normal use; damage from misuse, improper installation, accidents, or modifications is excluded. See the refund and warranty policy for edge cases.
What the warranty covers
Per the WenStorm refund and warranty policy, the two-year limited warranty covers manufacturing defects and workmanship issues under normal use conditions.
“Normal use conditions” means charging at the amperage the product is rated for, on properly wired outlets, and within the environmental conditions the product is designed for.
Whether a specific failure is covered depends on diagnosis. If you believe your product has a defect, email the support team — they will review the issue and confirm coverage in writing.
What the warranty does not cover
Per the same policy, the warranty does not cover damage caused by misuse, improper installation, accidents, or modifications. In practical terms, this means:
- Misuse — using the product outside the operating conditions it is designed for.
- Improper installation — damage that results from wiring, outlets, or circuit conditions that don't meet the product's specifications.
- Accidents — physical damage from impact, water immersion, or other unintended events.
- Modifications — damage caused by cutting, splicing, rewiring, or otherwise modifying the product is not covered.
If a failure sits in a grey area, share photos and a description of what happened with the support team. Coverage is confirmed case-by-case in writing before any replacement or repair is arranged.
How to file a warranty claim
The claim process starts with a single email:
- Email contact@wenstormcharge.com, ideally from the email address the order was placed with.
- Include your order number. This is on your original WenStorm order confirmation email.
- Describe the issue. A few sentences of what happened and when it started is a good starting point.
- Attach photos or a short video if the issue is visible or reproducible. A brief phone video showing the charger's behavior or the vehicle's charging screen is often the most informative evidence.
The support team will review your claim and follow up with next steps.
Where to read the full terms
The WenStorm refund and warranty policy page is the authoritative source for all warranty terms, including any updates. If a specific scenario is important to your decision to purchase, review the policy directly before ordering, or email contact@wenstormcharge.com with your question.
Frequently asked questions
How long is the WenStorm warranty?
Two years from the date of purchase on all WenStorm products.
What does the warranty cover?
Manufacturing defects and workmanship issues under normal use conditions. See the refund and warranty policy for the current authoritative terms.
What is not covered?
Damage caused by misuse, improper installation, accidents, or modifications. Coverage on any specific incident depends on diagnosis and is confirmed in writing by the support team.
How do I start a warranty claim?
Email contact@wenstormcharge.com with your order number and a description of the issue. The support team will review the claim and respond with next steps.
Where do I find the full warranty terms?
The WenStorm refund and warranty policy page is the current authoritative source. If any term matters to your purchase, review it there or ask the support team before ordering.
Shop WenStorm products backed by our two-year limited warranty
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