Does WenStorm Ship From the U.S.? How Our Fulfillment Works

TL;DR

Yes — WenStorm processes eligible U.S. orders through domestic fulfillment, not individually from an overseas factory. Orders normally take 1–2 business days to process, then 5–7 business days for continental-U.S. delivery via UPS, FedEx, or Amazon Logistics US. Check the shipping policy page for current carrier and delivery timelines before ordering. Returns require authorization within 30 days of the order date, and the customer pays return shipping unless the return is due to a WenStorm error.

Manufacturing vs. individual-order fulfillment

These are two different stages, and they often get conflated in EV charging reviews.

Manufacturing is where a product is physically built. WenStorm works with an established manufacturing partner to produce its EV charging equipment. Inventory is then imported in bulk for domestic distribution.

Individual-order fulfillment is what happens once you place an order on wenstormcharge.com. Eligible U.S. orders are processed through domestic fulfillment and handed off to a U.S. carrier, so tracking, transit time, and returns follow domestic carrier norms rather than international freight timelines.

The two stages are independent. A product can be manufactured overseas and still be fulfilled domestically for the end customer.

Processing and delivery timelines

Per our current shipping policy:

• Processing: 1–2 business days from the time the order is placed. Processing covers order verification, picking, packing, and carrier handoff.
• Continental-U.S. delivery: an estimated 5–7 business days after dispatch.
• Expedited delivery: faster service levels may appear at checkout when available for your address and cart contents.
• Free shipping: applies to eligible orders of $49 or more within the continental U.S. and Canada. Orders under the threshold are charged shipping calculated at checkout.

Delivery estimates are provided by the carrier and can be affected by weather, holidays, and destination remoteness.

Which carriers WenStorm uses

WenStorm currently uses UPS, FedEx, and Amazon Logistics US. The specific carrier is selected per order based on destination, service level, and package characteristics. Tracking information is emailed once the carrier has scanned the package into their network.

How returns work

Full terms are on the refund policy page. Summary:

• Return window: 30 days from the order date.
• Authorization required: email contact@wenstormcharge.com with your order number to start a return. Our team will confirm the return address for your specific product.
• Return shipping: paid by the customer unless the return is due to a WenStorm error (wrong item shipped, damaged in transit, defective on arrival).
• Refund timing: refunds are issued to the original payment method within 48 hours after the returned product is received and inspected.
• Product condition: items must be in original condition and packaging to qualify.

Do not ship a return without authorization — unauthorized returns cannot be tracked to your order and may delay or prevent the refund.

Warranty support

Eligible WenStorm products include a two-year limited warranty from the date of purchase. To start a claim, email contact@wenstormcharge.com with your order number, a description of the issue, and photos or video if applicable. Warranty details, exclusions, and covered products are on the refund and warranty policy page.

Customer support and business hours

Customer support is available Monday through Friday, 9am to 6pm Pacific Time. Messages received outside business hours are answered the next business day. The fastest path for order-specific questions is email with the order number in the subject line, via the contact page.

Frequently asked questions

How long will my WenStorm order take to arrive?

1–2 business days for processing plus an estimated 5–7 business days for continental-U.S. delivery. Faster options may appear at checkout when available for your address. Delivery estimates are provided by the carrier and can vary with weather, holidays, and destination.

Which carriers does WenStorm ship with?

UPS, FedEx, and Amazon Logistics US. The specific carrier for your order is chosen based on destination, service level, and package characteristics.

Does WenStorm ship internationally?

The primary shipping regions are the U.S. and Canada. For destinations outside those regions, email contact@wenstormcharge.com for a shipping quote and lead-time estimate. International orders may be subject to customs duties and import taxes payable by the recipient.

How do I return a WenStorm product?

Email contact@wenstormcharge.com with your order number within 30 days of the order date. Our team will authorize the return and confirm the return address. The customer pays return shipping unless the return is due to a WenStorm error. Refunds are issued to the original payment method within 48 hours after the product is received and inspected. Full terms are in the refund policy.

What does the WenStorm warranty cover?

Eligible products carry a two-year limited warranty from the date of purchase. Coverage, exclusions, and the claim process are detailed on the refund and warranty policy page. To start a claim, email contact@wenstormcharge.com with your order number and a description of the issue.

Where is WenStorm based?

WenStorm’s business address is listed on the contact page. Customer support hours are Monday through Friday, 9am to 6pm Pacific Time.